The 2026 pre-Christmas season: information for online shops

Dear partners,

The busiest time of the year is fast approaching – the 2026 pre-Christmas and festive season. We’re therefore providing you with important information about our operations and some practical tips to help us all get through this period with confidence and peace of mind..

 

What key dates should you be aware of? 

An overview of all key dates, including information about our services:

Throughout the coming season, we will be delivering and collecting parcels as usual – on weekdays, but not on public holidays or at weekends. The exception is Thursday 31 December 2026, when our customer support team will also be closed. From Monday 4 January 2027, we’ll be back in full force and operating as normal, including parcel collection, delivery and the IT helpline.

 

Are you planning a holiday or changing your opening hours?

Holidays: To ensure everything runs smoothly, please let us and your customers know in good time. If you’ll be temporarily closed, set this information in the MyParcelshop app under the ‘Holidays’ section.

🔹 Ideally, please enter all planned holidays and closures at least a week in advance.

🔹 By entering this information in good time, we can adjust our operations, inform customers correctly and prevent new parcels from being routed to your collection point whilst it is closed.

🔹 For longer holidays, we recommend informing the driver of your planned absence and arranging for the collection of any uncollected parcels.

 

Change to opening hours: If you are changing your opening hours, simply send us a message via the Komunikátor feature in the MyParcelshop app – it’s quick and easy.

 

📦 Make the most of the peak season and increase your parcel capacity!

Make the most of your collection point’s potential and the 2026 peak season. If you have the space, you can increase your capacity for the number of parcels received from PPL. This automatically means more parcels will be routed to you and, of course, higher commission earnings.

You can easily adjust your capacity by calling the IT hotline on 225 331 700, or via the MyParcelshop app → select ‘COMMUNICATION WITH PPL’ from the top-left menu → and then choose the relevant topic.

 

Important contacts 

You can find all essential information regarding the operation of the PPL shop on the PPL website in the Client Zone section, or you can contact our IT hotline on weekdays from 8.00 am to 6.00 pm:
- email: ithelp@ppl.cz 
- telephone number: 225 331 700

The exception is Thursday 31 December 2026, when our customer support team will also be closed. However, even on this day, your customers can track their parcels online via the mojePPL mobile app or on the PPL website. Our chatbot will also help them find their way around quickly, guiding them to the most common information on deliveries, collection points or flexible changes to their parcels.

 

Don’t miss a thing

We’ll be regularly updating our website, LinkedIn profile and email communications with the latest information.

 

We wish you a successful season and plenty of satisfied customers.
Thank you for your cooperation!

Your PPL team