Dear partners,
We know how challenging the period we are slowly but surely entering can be. That is why we are providing you with this first batch of important information about our pre-Christmas opening hours now, so that you can plan everything in good time and with greater peace of mind.
What key dates should you be aware of?
An overview of all key dates, including information about our services:
* Our two transhipment centres are located at the following addresses:
• Praha: K Borovému 99, Jažlovice, 251 01 Říčany
• Hradec Králové: Náchodská 801, 503 01 Plotiště nad Labem
During the whole season, we’ll be delivering parcels and will be here for you and your customers on our helpline, just as you’ve come to expect throughout the year.
We know that the run-up to Christmas can be a busy time. Orders are on the rise, customers want their parcels as soon as possible, and any delay is more noticeable than ever. That’s why we’re doing our utmost to ensure you can rely on us once again – whether you’re sending dozens or thousands of parcels a day. Thanks to our investments in our network, technology and operations, we’re ready to support you again this year.
We deliver right up until Christmas Eve
What can you do to ensure your customers’ orders arrive on time? The cut-off date is key. If you hand over your parcels to PPL courier on Tuesday 22 December, we’ll deliver them on Wednesday 23 December with the same high standard of service you’ve come to expect from us all year round – either to an address, a PPL box or a PPL shop.
If you are posting parcels at PPL collection points, we recommend that you check their opening hours during the festive period on an ongoing basis. These may differ from the standard opening hours in the run-up to Christmas. You can find the latest information on our Pick-up Points map.
Your important contacts
Should anything happen during the season, we’re here for you and your customers. Below you’ll find the contact details you’re most likely to need.
Hotline for contract customers:
weekdays from 8.00 am to 6.00 pm
- e-mail: b2b@ppl.cz
- telephone number: 225 331 600
IT hotline contact details:
weekdays from 8.00 am to 6.00 pm
- e-mail: ithelp@ppl.cz
- telephone number: 225 331 700
The exception is Thursday 31 December 2026, when our customer support team will also be closed. However, even on this day, your customers will still be able to track their parcels online via the mojePPL mobile app or on the PPL website. Our chatbot will also help them find their way around quickly, guiding them to the most common information on deliveries, collection points or flexible changes to their parcels.
What should you bear in mind?
📦 Pack it properly. A well-packed parcel is key to a smooth delivery. Refresh your memory on the main packing principles that will help prevent damage and avoid unnecessary complications.
🍫 Are you sending Christmas presents to your business partners? Please bear in mind that certain types of goods are not suitable for dispatch – for example, perishable goods, alcohol or liquids in glass bottles.
🔭 Don’t miss a thing. We’ll be regularly updating our website, LinkedIn profile and email communications with the latest information.
Kicking off the season on the right foot!
We wish you a smooth start to the season and as many satisfied customers as possible. We’ll take care of the deliveries so that you can focus on orders, your customers and everything else the season has to offer.
Together, we’ll get through this.
Your PPL team
What might be of interest
11. 9. 2026| News
The 2026 pre-Christmas season: information for online shops
The peak e-commerce season is approaching, so let’s get off to a flying start. In this article, you’ll find all key dates for PPL’s service.