Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
6. 5. 2026| News
Introducing the new PPL map widget: faster, clearer, and more modern
We’re launching a brand-new map widget for selecting pickup locations. This will allow you to significantly simplify the shopping process for your e-shop’s customers, thereby increasing the likelihood of a successful purchase. What can the new version do, and how can you easily switch to it?
30. 4. 2026| Press releases
PPL helps Czech companies grow in foreign markets through the DHL Export Prize competition
PPL, a leading Czech delivery company, is one of the main partners of the prestigious DHL Export Prize, which has been recognizing the achievements of Czech exporters since 1997. Thanks to its expertise in logistics and delivery, PPL helps Czech companies better compete on the global stage.
