Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
11. 9. 2026| News
The 2026 pre-Christmas season: information for online shops
The peak e-commerce season is approaching, so let’s get off to a flying start. In this article, you’ll find all key dates for PPL’s service.
8. 10. 2026| News
When Czech millennials shop, convenience, flexibility, and minimal obstacles are the deciding factors
Millennials are among the most influential customer groups, but they differ from other generations in a number of ways. What should online stores definitely not underestimate?
21. 9. 2026| News
New: Extend your storage period in a PPL box for up to a week
Do you need more time to pick up your package? You can now easily extend the storage period for your PPL Box in the mojePPL app.