Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
30. 7. 2026| News
PPL systems maintenance
We would like to remind you that on Sunday, August 9, 2026, from 12:00 a.m. to 5:00 a.m., unscheduled maintenance will be performed on the PPL systems.
Overview of changes to PPL legal documents
We are bringing you an overview of changes to our contractual terms and conditions, effective as of 1 September 2026. The changes concern the General Terms and Conditions, Product Terms and Conditions, Price List and other documents.
29. 7. 2026| News
Introducing the new PPL map widget: faster, clearer, and more modern
We’re launching a brand-new map widget for selecting pickup locations. This will allow you to significantly simplify the shopping process for your e-shop’s customers, thereby increasing the likelihood of a successful purchase. What can the new version do, and how can you easily switch to it?