Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
3. 11. 2025| News
E-shop Innovation: Smart To Box – Affordable PPL Delivery for Small Parcels
We are launching Smart To Box – a new, cost-effective delivery solution for small and light e-commerce parcels. Available from November 1st.
PPL is opening the door to millions of new customers for e-shops. It now delivers to stores and boxes in 14 European countries
PPL continues to expand its services and significantly enhance the availability of international shipping. Since April of this year, the PPL Smart Europe network has expanded to a total of 14 European markets, responding to the growing needs of Czech e-shops and their customers.
19. 6. 2026| Press releases
Returns drive purchases: new legislation forces e‑shops to act
Although Czechs only return goods occasionally, the availability of an easy returns process significantly influences their purchasing behavior – a trend that is further reinforced by new European legislation.