Frequently asked questions

Please refer your customers and recipients to Chat or to our web form. 

Please contact our IT Help.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

News

PPL van

24. 3. 2026| News

Fuel surcharge

For the month of April 2026, the fuel surcharge is 13.3 %.

ppl1

17. 4. 2026| News

New: All your expected deliveries clearly listed in a single morning email

We’re making it easier to track business shipments. We now send recipients an automatic morning summary listing all their expected packages.

PPL systems maintenance

9. 2. 2026| News

PPL systems maintenance

We would like to remind you that on Saturday, April 18, 2026, from 12:00 a.m. to 12:00 p.m., routine maintenance will be performed on the PPL systems.