Where is my shipment?

You can only use mojePPL app with an internet connection (wi-fi or mobile data).

In the event that a consumer dispute arises between PPL CZ s.r.o., K Borovému 99, Jažlovice, 251 01, Říčany, Company ID No.: 25194798, File. no. C 105858 maintained by the Registry Court in Prague (hereinafter referred to only as “PPL”) and a customer who is a consumer pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is:

• The Czech Telecommunications Office, with registered office at Sokolovská 219, Prague 9, postal address: P.O. Box 02, 225 02 Prague 025, www.ctu.cz , in case of disputes concerning postal services, and
• The Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email address: adr@coi.cz, website: www.coi.cz , in case of disputes concerning other services provided by PPL

Consumers can also use the online dispute resolution platform set up by the European Commission at: Dispute resolution

Updates to the mojePPL mobile app occur regularly and the dates are not always predetermined. Most updates include fixes to our app-related systems, process improvements and security. To keep it up to date, monitor your app download center (Google Play or App Store) or set up automatic updates. 

If it's an important update, the system will automatically stop you and ask you to update the app as necessary, before launching it. In this case, you must download a new version of the app from your app download center (Google Play or App Store) to continue using the app. 

The email address you enter with your shipment must be the same as the one you signed in with. If a different email is entered for the shipment (or if the sender has not provided us with an email at all), the shipment will not appear in your report.

Please check your email for typos and check your SPAM folder in your inbox. For some mailboxes, messages may also arrive several minutes late. If you send multiple requests for a verification code in succession, only the last one will be valid and all previous requests will be invalidated.

Please open the app, go to settings and make sure you have notifications turned on.
Also check your battery life and turn off any software that optimises your battery (usually various battery savers). The app must be running in the background for notifications to work properly.

This feature makes it easier to find dispensing locations on the map and also lets you see the dispensing location closest to you at any given time on your home screen.

The app will always show you the nearest available dispensing point. If it closes (e.g. due to a holiday), you will see the next nearest dispensing point in this panel.

Once you complete your shipping order, it usually takes 2-5 minutes for the shipment to show up in your report. 

You can try logging in with just one email for 2 minutes. Similarly, the re-entry of the authentication code is also handled. This is security against attacks.

The physical takeover already occurred at the time of the first notification. However, when a shipment moves (for example, from a delivery depot to a delivery depot), this notification is sent again.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

If you require a refund for one of the above reasons, you can do by using our chatbot. Click on the chat icon in the bottom right corner and type "Refund shipping for Package for you" in the message. The chatbot will guide you through the shipping refund form, which it will then send to customer service for processing. Your payment will be refunded within 7 calendar days.

If the parcel is not submitted within 15 days of ordering the Parcel for you service, the parcel will be cancelled and the money will be refunded to your bank account.

If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.

If you are our contractual customer and send multiple shipments, you can order a driver collection in your web application or arrange regular collections with us. Write to us in Chat – we’ll be happy to help you.
 

If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.

If you are our contractual customer, you need to have generated export label series (via customer service) in order to create a label and order a driver collection in your web application.

Don’t forget to fill in the list of foreign shipments for the shipment. For sending shipments to countries outside the EU, you also need to enclose documents for customs clearance. The list of required documents can be found in the International Parcel Transport section.

A one-off shipment can be filled in the Parcel for you form or through mobile app mojePPL (choose the driver collection option with a surcharge of CZK 60) or handed over at any PPL Parcelshop or PPL Parcelbox – you will find a list of all PPL pick-up points on the map.

If you are our contractual customer, you can order a driver collection in your web application or arrange regular collections with us. We recommend that you print out a list of shipments that you will hand over to the driver on that day – the driver will confirm handover for transport with their signature.
 

Are you returning the shipment to the sender? Please follow the instructions inside the shipment. Stick the return label or SmartPIN (included with QR code) on the package and then bring it to any PPL Parcelshop or PPL Parcelbox. The label is part of the delivered package. If you return goods from more than one shipment, always use only one return label.

If you need to activate the label and order a pick-up, visit this page.

If you do not have a return label, use the Parcel for you service to send it. You can also send a parcel in our mobile app mojePPL.

A COD shipment can be paid not only in cash but also by payment card. There is no charge for the recipient for this service. You can pay with all common payment cards issued in the Czech Republic. If you decide to pay in cash, please prepare the exact amount for the COD shipment.

You can also pay for your shipment in advance in our mobile app mojePPL.

You can track you shipment in our mobile app mojePPL or on website track a shipment

How long does it take to deliver a parcel? The shipment is usually delivered on the day after it was collected for transport or after it entered the Czech Republic. If it is necessary to transfer the shipment from parcel transport to pallet transport (for example, due to exceeding the permitted dimensions or weight), the delivery will be delayed by at least 1 working day.
 

If no unexpected event occurs, foreign shipments are transported to the Czech Republic within 2–5 working days after they were collected abroad.

You can track you shipment in our mobile app mojePPL or on our website.

The PIN for receiving the shipment is provided in the email and SMS or in mobile app mojePPL.

You can only change parcel delivery for some services.

What changes can you make?
•    Redirect the shipment to a PPL Parcelshop or Parcelbox.
•    Change the delivery date.
•    Change the delivery address.

Any change can only be made after the shipment has been handed over for transport or after it has entered the Czech Republic, which you can track on our website here.

Changes can be made through mobile app mojePPL or at https://www.ppl.cz/en/change-of-delivery after entering the PIN, which is provided in the notification email about receipt of the shipment for transport.  

Please refer your customers and recipients to Chat or to our web form. 

Yes, the PPL Parcelshop network needs to be made more accessible to the public, please fill out the chat form below, then we will contact you with further instructions. Thank you

•  After the order is received in the PPL system, the sender hands over the shipment to a driver or a Parcelshop or Parcelbox.

•  The shipment is handed over by the driver to the entry depot.

•  Then it is transported to the central sorting hub, where it is directed to the delivery depot overnight.

•  In the morning it is handed over to the delivery depot driver.

•  After the shipment has been loaded, it is delivered to your address or to the selected PPL pick-up point. A map of all pick-up points can be found here.

The ideal solution for you will be PPL Parcel CZ Business. Delivery here takes place on business days from 8:00 am to 6:00 pm. You can combine the product with additional services, such as cash on delivery or increased shipping liability. An electronic delivery confirmation (receipt) is prepared for you in the customer applications. To learn more about PPL Parcel CZ Business, download the product sheet.

Use the PPL Parcel CZ Private product thanks to which the recipients will be informed about the progress of the transport. As soon as we accept the shipment for transport, we will inform the recipient by e-mail. On the day of delivery, we will send them a text message (SMS) with a two-hour time interval when we will deliver the package. If delivery fails, we will send a message to the recipient regarding the next steps. To learn more about PPL Parcel CZ Private, download the product sheet. 

Code of Ethics

Presentation of Parcelbox

Parcelbox dimensions and anchoring

1. Press the Activate Keyboard button
2. Press the button with the number 1
3. Enter the PIN to pick up the parcel
4. The door to your parcel box will open
5. Close the box door when you have collected your parcel

Download instructions

The mobile app is available for both Android and iOS mobile devices.  

Download for Android here: 

Download for iOS here: 

When sending a parcel via the Parcel for You service, you can pay for the shipping directly in the app, using a credit card via the payment gateway. For the payment gateway, you can choose to pay with Google Pay or Apple Pay.  

If you have ordered a COD shipment, you can simply pay the COD in the app before the shipment is delivered.  

Shipments are always paired with your email address and therefore need to be verified. This will prevent unnecessary misunderstandings when communicating and delivering your parcels.  

Please check the operating system version on your device. You can only download the myPPL app if you have the following operating system versions:  

Android - operating system 8.0 Oreo and above 

iOS - iOS 15 operating system and above 

You don’t pay any entry costs. PPL will provide you with a telephone, myParcelshop application, a payment terminal and other equipment free of charge. We will use your existing Wi-Fi connection in the shop to connect to the Internet.

The expected capacity is at least 5 m2 of free space, but it is possible to agree on a smaller space.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

Yes, in this case just contact your Parceslhop specialist, who will discuss further details with you.

Yes. PPL has no restrictions on further cooperation in the contract and the Terms and Conditions.

The PPL CZ Terms and Conditions can be found here.

For the proper delivery of your shipment, please follow the instructions below. It is important to place the label correctly on the shipment. See the manual for how to stick the label correctly.

Electronic invoicing is modern, ecological and efficient way to transfer tax documents in electronic form.

Benefits of electronic invoicing: 

• State-of-the-art means of communicating
• Protecting the environment
• Clear and simple
• Simple and easy archiving
• Simple and fast access/retrieval
• Speed of delivery
• Direct delivery to responder

Invoice format

• Electronic form in PDF format – the free and commonly used Acrobat Reader software is used to read this format

Electronic mark

• Each invoice is signed with the issuer's electronic mark instead of a conventional signature (see specimen invoice at lower left)
• Confirms information on the issuer and cannot be created by anyone else
• Makes impossible any unauthorized modification to the invoice after its issuance
• Is created by the issuer's (PPL’s) software

Legal and safeguarding grounds

• Accounting Act
• Act No. 227/2000 Coll. on Electronic Signatures, as amended by Act No. 440/2004 Coll.
• Act No. 235/2004 Coll. on Value Added Tax (Sect. 26, Subsect. 4; Sect. 27, Subsect. 2)
• Electronic mark based on a qualified system certificate from Czech Post’s certification authority PostSignum QCA

Proper packaging is very important for fast and safe transport of your shipment. Proper packaging will prevent damage to the contents of the shipment, additional fees for difficult handling, and possible delays in delivery. You can find an example of how to pack a shipment properly in a document entitled Proper packing of a shipment. 

The web application for easy management of your shipments, which we offer you free of charge, also includes the possibility of direct delivery of packages to delivery points in Poland, Germany and Slovakia. This method of delivery is convenient for the recipient and represents an economical option for the sender. 

To make sure that your shipment can be accepted for transport and to prevent damage, go to the Properly Packed Shipment section, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage.

You can find what shipments can’t be sent via PPL in the General Terms and Conditions for Delivering PPL Shipments in the Prohibited Shipments section. Unfortunately, if prohibited items are being sent, the shipment may be excluded from transport and destroyed at the sender’s expense. If sending the shipment causes any damage to the property of PPL CZ or third parties, such costs may be charged to the sender.

1) Email us in chat - fill in your details and other questions in chat. 
2) Wait for a call from our salesperson
3) Sales representative will show you the whole concept
4) Preparation of cooperation
    • Project details, cooperation, location
5) Concluding the lease agreement
6) Contacting building authorities - arranged by PPL
7) Ensuring construction and technical readiness of the sites
8) Installation of PPL Parcelbox
9) Done!

The amount of rent will be assessed individually on the basis of a meeting with a sales representative.

The dimensions and weight of the Parcelbox itself are:

•  Width 4160 mm
•  Rear height 2100 mm
•  Depth 646 mm
•  Box weight: 824kg
•  Maximum parcel weight: 600kg

To ensure stability, the PPL Parcelbox will be anchored on a reinforced concrete base plate with a minimum depth of 200mm.

Cash on delivery items can be sent to Slovakia, Poland, Hungary and Romania. For packages going to Slovakia, we offer the option of customs declaration in CZK or EUR. We can transfer the collected amounts in EUR to any euro account maintained in countries that support SEPA payments. For shipments to Poland / Hungary / Romania, we offer a declaration in PLN / HUF / RON. The collected cash on delivery is transferred to an account at a Polish / Hungarian / Romanian bank.

The price of diesel fuel for determining the amount of fuel surcharge is determined on the basis of the price per 1000 liters of fuel, including duties and taxes for the group of countries EA - 19, which is published by the European Commission for Energy and Transport in Oil Bulletin. 
You can find an approximate way to calculate the amount of the fuel surcharge on this link. 
You can always find the current amount of the fuel surcharge on our website.

1. Press the Activate Keyboard button
2. Press the button with the number 2
3. Scan the QR code or enter the parcel number
4. Confirm the email address
5. Select the box size on the keypad S, M or L
    

   BOX	WIDTH	HEIGHT	DEPTH
   S	39	8	64
   M	39	19	64
   L	39	41	64

6. The door of your box will open to accommodate your shipment
7. Insert the parcel and close the box door

Download instructions

You can collect your parcel for 48 hours from the date of delivery. You will be informed about the delivery process via text message, e-mail or the mojePPL mobile app. Please collect your parcel as soon as possible to free up boxes for other interested parties.

You can find your nearest PPL Parcelshop, PPL Parcelbox or third party box on a map.

Please be assured that Alza does not obtain any personal data about customers. The only information they receive from us are the dimensions of the consignments and the tracking numbers.

After the storage period has expired, the consignment will be returned to the sender. Repeat delivery is not possible.

You can track the movement of your parcel in our mojePPL mobile app or on the website. You will receive a notification e-mail once the parcel has been accepted for transport. You will then receive a text message and an e-mail when the parcel is ready for collection. 

These dimensions apply only to PPL Parcelboxes, not to third-party boxes.

As soon as the driver delivers the parcel to an AlzaBox, you will receive a text message and an e-mail with a PIN code for collection. You can also find the PIN for collection in the mojePPL mobile app. This code is entered on the display located by the AlzaBox. After entering the code, the door of the box containing your consignment will open. 
If the consignment is for payment on delivery, the price must be paid in advance via the online payment gateway. Payment is possible via the mojePPL mobile app or via a link we will send you in a text message and e-mail. 
 

A PPL Parcelshop
Is a place (a shop, an establishment operated by an independent entrepreneur) which, in addition to its core business, allows you to drop-off and pick-up PPL parcels. The parcel can be picked up or dropped off at any time during the opening hours of the PPL Parcelshop by anyone who has the PIN to pick up the parcel.

A PPL Parcelbox
Is a self-service pick-up and drop-off box. It offers non-stop operation and intuitive controls. Payment can only be made by card and you will need a PIN to pick up your parcel.

Third Party Boxes
Are a self-service pick-up boxes. It offers non-stop operation and intuitive controls. Payment can only be made by card in advance by mobile app mojePPL or website and you will need a PIN to pick up your parcel.

Payment on delivery can only be handled by contactless payment in advance using the mojePPL app or via a link that we will send you in the text message notification and e-mail.

Please note that cash and card payments are not possible at an AlzaBox. The terminal built into AlzaBox is only for Alza customers.

PPL Parcelshops are not always equipped with a payment terminal so it is necessary to prepare cash.

PPL Parcelshops or Parcelbox can be used by anyone to drop off their parcel, regardless of whether they have concluded a forwarding contract with PPL CZ. If you are sending a one-off shipment, you can drop it off at any PPL Parcelshop or PPL Parcelboxes  A map of all Parcelshops and Parcelboxes can be found here.

Do you want to return a shipment to the sender? If you use the Return service, please follow the instructions inside the shipment. Put the return label which is part of the delivered shipment on the parcel and then bring the parcel to any PPL Parcelshop or PPL Parcelbox If you return goods from more than one shipment, always use only one return label.

To make sure that your shipment can be accepted for transport and to prevent damage, follow the instructions in the Properly Packed Shipment section. In the event of incorrect packaging, the shipment may be refused for transport.

Please contact our IT Help.

Are you interested in becoming a PPL driver? Use the map to choose the location in which you would like to work and then contact us via the form. Write us a few words about yourself and attach your CV. 

Would you like to become a contractual customer? Click here to contact us via Chat online.
Our sales representative will contact you within 3 working days after you send a request.
Thank you for your interest. We look forward to our future cooperation.

Are you interested in becoming a PPL Parcelshop? Find out what benefits you can get by cooperating with PPL and what conditions need to be met here. Just fill in the online form, and we’ll contact you within 5 working days at the latest.

Are you interested in becoming a member of the PPL team? Explore our vacancies, and if you find any of the offers attractive, contact us via the form, writing us a few words about yourself and attaching your CV.

You can track you shipment in our app mojePPL or on our website, enter the 11-digit shipment number here. 

The remuneration for cleared packages varies depending on the type of shipment. There is a distinction between packages for pick-up, which you take from the PPL driver, and packages that the customer places in transit. It also depends on whether the parcel is for collection on delivery. You will be advised of the current rates by a sales representative when you enter into a contract or you can find them in your partner portal. Join us and increase your income with PPL!

1) Free space of 5m2

• A surface extending at least 200 mm beyond the footprint of the PPL Parcelbox in all directions with a load capacity of 500 kg/m2. (To ensure stability, the Parcelbox will stand on a concrete slab)
• Ground clearance above the surface of at least 280 cm.
• Horizontal, smooth, dry surface

2) Provision of 230V/50 Hz/16A power supply

• Into an IP-protected connection box.

3) Internet connection of at least 4G

Please send us your complaint via the webform or use Chat. We’ll be happy to resolve any complaints you might have. 

You can pick up a shipment with damaged packaging from the driver, but you must enter the information about damage in the driver’s scanner.

If you have received a shipment whose contents are damaged and the packaging didn’t show any signs of damage upon receipt, it is necessary to report the complaint via the web form within 7 calendar days of delivery of the shipment. To fill in the form, you will need photos of the shipment, contents, filling and packaging, including all labels that are on the parcel, and, as the case may be, also prepare a sales invoice.

We mainly handle complaints with the sender of the shipment. The recipient of the shipment may also file a complaint with the sender of the shipment. The deadline for processing a complete, documented complaint is 30 days.

Please send us your complaint via the web form. We’ll deal with your complaint as soon as possible.

We mainly handle complaints with the sender of the shipment. The recipient of the shipment may also file a complaint with the sender of the shipment. The deadline for processing a complete, documented complaint is 30 days.

Customs clearance is required for shipments outside the EU (to the UK, Norway and Switzerland). We will be happy to help you with this. 
What documents do we need from you to clear customs for you? If you are starting to ship outside the EU, you need to have an EORI number. 
We will sign a Power of Attorney for Direct and Indirect Customs Representation and additional information together before you send your first shipment. 

Documents required for customs clearance: 

•  The detailed content of the shipment is a document in txt, format that contains a brief description, HS code, number, unit (piece, litre...), value, weight and country of origin of the goods. A more detailed description of how to fill in the goods description document can be found here. An example of a detailed description document can be found here.

•  Invoice for goods in PDF format (document name e.g. 22005509666_invoice).

•  Export layout in PDF format (document name e.g. 22005509666_layout) can be found here: export layout

Please do not forget to complete the declaration of origin for the invoice. Without this declaration, the duty exemption cannot be claimed. 

Sample declaration:
The exporter of the products covered by this document* declares that, except where otherwise clearly indicated, these products are of ... preferential origin.                                                       
(Name of the exporter):

*For consignments from the EU to the UK, an exporter reference number (your REX number) is only required if the value of the consignment exceeds EUR 6 000

Documents must be sent electronically to b2b@ppl.cz before shipments are released for transportation.

Then the PPL Parcel Connect product is a clear choice for you. The recipient will be informed about the progress of the transport via text message (SMS) or e-mail. The shipment is delivered to the address or to the delivery point. The product can be combined with additional services, such as cash on delivery or increased liability for the shipment. The method of communication, delivery and the additional services vary according to the destination. To learn more about PPL Parcel Connect, download the product sheet.

Here you will make full use of the PPL Parcel Connect Plus product. The shipment will be delivered to the recipient's address and in case the recipient cannot be reached, we will try to deliver the package again the next day. We also deliver shipments to countries outside Europe, where we will be happy to arrange customs clearance for you. To learn more about PPL Parcel Connect Plus, download the product sheet. What might be of interest to you.

Provozování PPL Parcelshopu

Uživatelský manuál

Etický kodex

Obchodní podmínky

Obecné podmínky

Odměny

Zakázané zásilky

Fakturace

Balení

Integrace Parcelshopu do e-shopu

We deliver to the delivery address at the first lockable door. The driver is not obliged to take the package upstairs.

If we cannot reach the consignee, we store the parcel at the nearest available PPL Parcelshop, where it waits for the recipient for 7 calendar days, or to the nearest PPL Parcelbox, where the storage time of the shipment is a maximum of 72 hours and in the case of a third-party box is a maximum of 48 hours.

Find a map of all PPL pick-up points here.

In the event of deteriorated road conditions, the parcel will be delivered to the nearest dispatch point.

Please note that PPL is unable to deliver to P.O. Boxes.

If you have chosen direct delivery to the PPL Pick-up point, you will receive an SMS and an email where you will be informed about where the shipment is stored and at what times it can be picked up, and where you will also be provided the PIN for pick-up. A map of all PPL Pick-up points can be found here.

If the driver doesn’t reach the recipient at the address during the first delivery, the shipment may be stored at the nearest pick-up point.

You can pick up your parcel within 7 calendar days of receipt at the PPL Parcelshop. Please note that on the 7th day it may be handed over to the driver during the day and returned to the sender.

The storage time of the shipment is a maximum of 72 hours in the case of PPL Parcelbox, in the case of a third-party box it is a maximum of 48 hours from the receipt of the SMS/email. 

To pick up your parcel, you need the PIN sent in the relevant email and SMS message.

If you are unable to come to the PPL Pick-up point in person, it is possible to provide a PIN for pick-up to any person who is able to pick up the shipment for you.

If you are not at home at the time of delivery, ask somebody else to receive your parcel at the address – the shipment will only be handed over if the person tells us the PIN. If we don’t reach you, we will leave the shipment at one of the nearest PPL Parcelshops, where you can conveniently pick it up within 7 calendar days at the latest. In case of PPL Parcelbox or third party boxes you can conveniently pick it up within 3 calendar days at the latest.

Alternatively, you can change the delivery for your parcel via the mojePPL app or on the website.

Unfortunately, once the shipment is being delivered or once you have received a delivery notification, you can’t change your delivery address and date.

For a one-time shipment, it is possible to fill in the Parcel for you form or through mobile app mojePPL and select the option Pick-up by a driver with a surcharge of CZK 60, or hand over the shipment at any PPL Parcelshop or PPL Parcelbox. List of all PPL pick-up points can be found on the map.

The PPL Parcelshop, PPL Parcelbox or third party box option can only be used for delivering shipments for natural persons (also cash on delivery).

Select the PPL Pick-up point establishment for delivery in the e-shop cart.

If the e-shop you have chosen doesn’t yet offer this option, go to change of shipment delivery where you can change the place of delivery to a PPL Pick-up point after entering the shipment number and PIN. 

The most convenient way to pay COD for your parcel is online, using the mojePPL mobile app or via the link you will receive in the email. For some types of PPL Parcelbox, you can also pay COD for your parcel via the payment terminal located under the touchscreen of the box. Cash payment is not possible.

If you want to know the possibilities of the PPL Parcelbox in advance, please check its details in the map of pick-up points in the mojePPL mobile app or on the PPL website.

PPL Parcelboxes have a continuous operation 24/7. In PPL Parcelboxes only payment by card is possible.

Yes. Only one shipment belongs to each box in the PPL Parcelbox.

AlzaBoxes are used only for the delivery of parcels to final recipients. However, you can submit your parcel for transport at one of our PPL pick-up points. You can find your nearest pick-up point HERE.