Boost your business with smart returns from PPL

Customers today expect simplicity, accessibility, and choice. If the return process is complicated, they will shop elsewhere next time. However, with a smart solution from PPL, you can turn this critical point into your asset.

Why will your customers fall in love with returns via PPL?

For the recipient, it is key to have zero worries with the package – neither during delivery nor if they need to return the goods. PPL Parcel CZ Return offers comfort that builds loyalty:
 

🔄 Plenty of options
There are several ways your customer can send a shipment back. Either via a return label that you, as an e-shop, include in the shipment (a method preferred by over 60% of customers, by the way), or via a SmartPIN / QR code, which the customer uses to identify themselves at a PPL Parcelshop or Parcelbox.

 

🔄 Accessibility at every step 
With almost 9,000 pick-up and drop-off points in the PPL network across the country, most Czechs have a drop-off point within a 10-minute walk or drive from their home; alternatively, they can order a courier pick-up directly at their address.

🔄 Trust in PPL 
Up to 75% of shoppers fully trust PPL when returning goods.* If you offer them returns via a carrier they know and like, you increase their willingness to buy again.

 

Benefits for your e-shop? Here they are.

Returns don't have to be an administrative nightmare. With PPL, you get a process that saves time and nerves.

🔄 Simple integration and management 
Thanks to the Return URL function, you get one universal address for all return shipments. Integrating the product into your e-shop is a matter of minutes.

🔄 Fewer inquiries to customer support 
Transparent shipment tracking via the web or the mojePPL app gives your customer a clear overview of where the package currently is. This can save your customer support line from overload.

🔄 Ready for expansion and legislation 
Thanks to the PPL Return CONNECT product and the network of our parent company, DHL, you can easily manage returns from abroad as well. With us, you will also be ready for legislative changes.y.

 

 

Easy returns are no longer a benefit. They are the standard.

The numbers speak clearly. 54%* of shoppers state that free returns improve their overall shopping experience, and more than a third prefer e-shops with free returns. Investing in a quality return process will pay off not only in saved time but primarily in the form of customers who will happily shop with you again next time.

If you have any questions about returns with PPL, please contact your PPL sales representative – they will be happy to help you with everything.

 

*Source: DHL eCommerce Trend Report 2025 and internal PPL data