Throughout the upcoming season, we’ll be delivering parcels as usual – on weekdays, yes; on public holidays and weekends, no deliveries will take place.
Exceptions:
● Monday, 17 November – we offer an extraordinary pickup service
● Wednesday, 31 December – we’re closed
Key dates to keep in mind
Date |
Day(s) in a week |
Event |
Shipment pick-ups and client service |
28. 10. |
Tuesday |
National holiday |
No |
17. 11. |
Monday |
National holiday |
Possibility of special pick-ups |
28. 11. |
Friday |
Black Friday |
Yes |
23. 12. |
Tuesday |
Standard work-day |
Yes |
24.-26. 12. |
Wednesday–Friday |
Christmas |
No |
29.-30.12. |
Monday–Tuesday |
Standard work-day |
Yes |
31. 12. |
Wednesday |
Silvestr (last day of the year) |
No |
1. 1. 2026 |
Thursday |
National holiday |
No |
2. 1. 2026 |
Friday |
Standard work-day |
Yes |
📦 Quality and reliability, even in the busiest time of the year
Your partnership matters to us, which is why we’re entering this peak season even stronger than before! Throughout the year, we’ve been working on speeding up our processes, expanding our pickup and drop-off network, and modernizing our depots. You can rely on us to provide the same high level of service you’re used to, even during the busiest time of the year.
How to make sure orders reach customers on time?
The most important factor is the submission deadline. If you hand over your parcels on Monday, 22 December, more than 96% of such shipments will be delivered on Tuesday, 23 December – either to the recipient’s address or to a pickup point or locker.
If you’re submitting parcels at PPL drop-off points, don’t forget to regularly check their holiday opening hours. These may differ during the pre-Christmas period. You’ll always find the latest information in our Pickup Point Map.
Your important contacts
🔹 Customer Service for Contract Clients:
• Weekdays from 8:00 to 18:00
• E-mail: b2b@ppl.cz
• Phone: +420 225 331 600
🔹 IT Hotline:
• Weekdays from 8:00 to 18:00
• E-mail: ithelp@ppl.cz
• Phone: 225 331 700
The only exception is Wednesday, 31 December 2025, when both our operations and customer support are closed. However, your customers can still use:
🔹 mobile app mojePPL – for shipment tracking
🔹 PPL website – chatbot, shipment tracking
Other important information
Pack it right. To ensure smooth delivery, every shipment must be properly and securely packed: Main packing guidelines.
Planning to send Christmas gifts to your business partners? Please remember that perishable goods, alcohol, and liquids in glass bottles are considered prohibited shipments.
Stay updated. Follow the latest updates on our website, on Facebook, Instagram or LinkedIn, and via our regular e-mail communication.
We wish you a successful season and many happy customers. With us, you can be sure your Christmas deliveries will be smooth and stress-free.
Thank you for your cooperation!
Your PPL Team
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