Documents for customs proceedings in electronic format only

Dear Customers

Starting on 14 December 2020, we will only be accepting documents needed for customs clearance of your parcels electronically by e-mail. Please state the words Customs Documents in the subject of your e-mail and the number of the parcel which the documents (invoice and export instructions) attached in PDF format pertain to in the main body of the e-mail. Documents must be sent electronically before handing over parcels for forwarding. If you fail to do so, their delivery will be delayed. For additional information please visit the FAQ or contact us here in the chat.